Restarting Fitbit Charge HR

Restarting Fitbit Charge HR

If you experience one of the following problems with your Fitbit Charge HR, it may be fixed by restarting your tracker. Note that restarting your tracker does not delete any data.

• It is not syncing
• It is not responding to movement
• It does not respon
• It has a battery charge but is not lighting up
• It isn't tracking your steps
• It is not responding to button presses

To restart your Fitbit Charge HR:

1. Plug your charging cable into your computer and attach the Fitbit Charge HR to the cable.
2. When your tracker starts charging, press and hold the button for 10 or more seconds until the Fitbit logo followed by a version number appears (for example, “V88”).
3. Let go of the button.

Your Fitbit Charge HR should now work normally.
For additional troubleshooting or to contact Customer Support, see